Merchant support
How can we help?
Email support for installation, message settings, phone formatting, and checkout-link issues.
Email support
Include your shop domain and a description of the issue. Never send passwords, access tokens, or real customer data.
Quick checks
- Open Shopify Admin → Orders → Abandoned checkouts.
- Open a checkout that contains a customer phone number.
- Add or pin the Chimeback block if it is not visible.
- Select “Open in WhatsApp,” review the message, and send only when appropriate.
Typical response time: two business days.