Effective August 25, 2026
Privacy policy
Chimeback is designed to minimize data collection and keep the merchant in control.
What Chimeback accesses
When an authorized merchant staff member opens Chimeback on an abandoned checkout, the extension reads the customer name, phone number, store name, and secure checkout recovery URL from Shopify to prepare a WhatsApp link.
What Chimeback stores
Chimeback does not store customer or checkout data on developer-controlled servers. The merchant's default message and country code are stored as app configuration in Shopify.
Nothing is sent automatically. When the merchant selects “Open in WhatsApp,” the phone number and prepared message are shared with WhatsApp so the merchant can review and optionally send the message. WhatsApp's own terms and privacy policy apply.
Cookies and analytics
Chimeback's public pages do not use advertising cookies or behavioral analytics.
Data requests
Because Chimeback maintains no external customer database, verified Shopify privacy requests require no external customer record to return or erase. Merchants and authorized individuals may contact info@211medya.com.